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While the customers are waiting and additional queues piling on, you staff is busy, generally seen having tea. The state bank of pakistan (sbp) has instructed all banks, microfinance banks (mfbs) and development finance institutions (dfis) to put in place consumer grievance handling mechanism (cghm) for efficient resolution of consumers' complaints and grievances. Mail your letter/ complaint form at below address. Depending upon the nature of feedback, we will respond to you at the earliest possible. For the purpose all banks and dfis are required to identify and entrust the. The divisional head complaint management division service quality group 7th floor, national bank of pakistan head office karachi. The manager, bank name (address). Your complaint or query will be forwarded to the concerned department by our complaint resolution unit. A bank is a financial house from where we make several kinds of banking transactions you can do it by writing the complaint letter to your bank in which you just have to state the kind of issue that you are facing in using the atm services. Complaint letter for bank for the wrong transaction.
The manager, bank name (address).
A bank is a financial house from where we make several kinds of banking transactions you can do it by writing the complaint letter to your bank in which you just have to state the kind of issue that you are facing in using the atm services. Complaint letter for bank for the wrong transaction. Mail your letter/ complaint form at below address. Step one approach your bank in writing to resolve your complaint stating in the letter that you intend to refer the grievance to the banking mohtasib if matter is not resolved to your satisfaction.
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Do you wish to report something to the authorities of the bank as their customer? State bank of pakistan has circulated guidelines in dealing with customer's complaints wherein all banks and dfis have been advised to have proper mechanism for the resolution of public complaints and grievances. Policy officer (utility bills), banking policy & regulations department state bank of pakistan, karachi phone no.
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