The goods are correct and in good condition except for one crate, numbered 46. Despite the care we take in packing goods there have recently been several reports of damage. When we opened crate 46, we found that it contained porcelain which the letter politely asks for replacement of wrong goods. So here are some templates in pdf format. Your name company name address. Sample letter about reply to complaint letter concerning damaged goods. To avoid further inconvenience and annoyance to customers, as well as expense to ourselves, we are now seeking. To alfa srl via roma, 47 21049 tradate (va). Dear manager, i'm writing in regards to a problem concerning the order n. We want that you immediately send us a replacement consignment and take away the venation blinds still left with us out of this lot.
Then complaints should be done for replacement i am writing to register a complaint about the wrong product i received today.
A reply letter is written as a response to a communication received. The best way to reply to complain by letter is to address the specific issues raised. This page is to help you write letters replying to complaints (also called adjustment letters). Goods were assured to be delivered within two (2) weeks of placing the order.
They are used to address any offense, wrongdoing, grievance, or resentment arising out of products or services. You can take the printable template of this letter. We have dispatched the new items by express courier.
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